Wonderlandhotels.com Customer Service Team does everything possible to ensure equal service standards to all its clients. Our goal is that you have a pleasant and enjoyable stay at the hotel accommodation booked through us. Unfortunately problems do occur occasionally.
We are constantly striving to improve our services and any customer opinion is important to us! Please share your concerns and upsets with us! We stay open to all kind of suggestions!
Complaints regarding your stay at the hotel
Before submitting your complaint to us, please keep in mind that:
- We prefer solving any particular problem by the time it occurs, rather than comfort customers after their arrival back home.
- We can not be held responsible for any disturbance or damage caused by the hotel staff or management, nor by any third party service providers at the destination.
- We shall not be held accountable for any inconvenience caused to you due to the lack of certain facilities or services during your stay ay the hotel.
- It is essential that you supply us with as much as relevant and objective information as possible, so that we can examine your case thoroughly, draw the right conclusions and offer acceptable solution/explanation to all parties involved.
- Any complaints that for some reason have not been settled at the hotel should be submitted to us in any writing form preferred by you such as e-mail, fax or post no later than 7 working days counted from the day you have checked out of the hotel. There should also be a copy of your complaint presented to and signed by the hotel’s management.
Complaints regarding our website services
If somehow you felt unhappy with our customer services please let us know immediately.
Submitting your in-time feedback to us will help our Team deal with your specific case and also prevent it from occurring again.
Before submitting your complaint to us, please keep in mind that:
- We cannot accept any responsibility for any damage or losses caused to you due to temporary unavailability of our website
- We shall not be held accountable for any service delay for on request bookings due to closed hotel reservation department in times of national, local or religious holidays.
Wonderlandhotels.com undertakes to run a full investigation for your particular case and present you the results thereof.
Every complaint submitted to us will be filed for future service improvement.
If you like to receive a quick answer to your questions please check our FAQ section, before addressing you complaint to us!